Support Guide

Mobile Email Setup

Step-by-step instructions for adding your Northeastern IT email account to your iPhone or Android device.

Email Server Settings

Reference these values when prompted during setup on any device or email client.

Incoming Mail (IMAP)
Protocol IMAP
Mail Server mail.neitws.com
Port 993
Security SSL / TLS
Username Your full email address
Password Your mail password
Outgoing Mail (SMTP)
SMTP Server mail.neitws.com
Port 465
Security SSL / TLS
Authentication Required
Username Your full email address
Password Your mail password
All fields are required. Nothing is optional. Username must be your complete email address, not just the part before the @.
1
Open Settings

Locate and tap the Settings app on your iPhone home screen.

iPhone Settings app on home screen
2
Tap Apps (iOS 18 only)

If your iPhone is running iOS 18 or later, scroll down and tap Apps. If you're on an older version of iOS, skip to the next step and go directly to Mail in Settings.

iOS 18 Settings showing Apps option
3
Tap Mail

In the Apps list (or directly in Settings on older iOS), tap Mail.

Apps list showing Mail option
4
Tap Mail Accounts

Inside Mail settings, tap Mail Accounts.

Mail settings showing Mail Accounts
5
Tap Add Account

On the Accounts screen, tap Add Account.

Accounts screen with Add Account option
6
Select Other

When prompted to choose a provider, tap Other at the bottom of the list.

Add Account screen showing provider options including Other
7
Tap Add Mail Account

Under the Mail section, tap Add Mail Account.

Other menu showing Add Mail Account option
8
Enter Your Settings

Fill in all fields as shown below. All fields are required — nothing is optional. Your username must be your complete email address.

NameYour display name
EmailYour full email address
PasswordYour mail password
DescriptionNortheastern IT (or any label)

On the next screen, confirm IMAP is selected, then fill in both the Incoming and Outgoing server details from the settings reference card above.

New Account form filled with IMAP settings
9
Tap Next, then Save

Tap Next in the top-right corner. iOS will verify your settings — this may take a moment. Once verified, tap Save.

Account verified with Save button

Your email account is now added. Open the Mail app — your inbox should begin syncing.

Android Setup — Gmail App or Stock Mail

Android email setup varies slightly by manufacturer and app, but the process follows the same general flow. Use the server settings from the reference card above.

Using the Gmail app (recommended on most Android devices):

  • Open the Gmail app and tap the menu (☰) → Settings.
  • Tap Add account → Other.
  • Enter your full email address and tap Manual setup.
  • Select Personal (IMAP).
  • Enter your password, then fill in the Incoming server settings:
    • Server: mail.neitws.com
    • Port: 993  ·  Security: SSL/TLS
  • Fill in the Outgoing (SMTP) server settings:
    • Server: mail.neitws.com
    • Port: 465  ·  Security: SSL/TLS
  • Tap Next to verify, then give the account a name and tap Done.

If you're using Samsung Email, Outlook for Android, or another app, the steps are similar — look for Add account → Other / IMAP and use the same server details.

Still having trouble?

If your account won't verify or you're getting password errors, double-check that you're using your full email address as the username. If the problem persists, open a helpdesk ticket or call us at 518-620-6185 and we'll get it sorted out.

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